Our room was bright and spacious with a balcony overlooking the water and busy pedestrian area with cafes and restaurants. We had plenty of storage space, a large tv, coffee machine and the good sized ensuite had a tub and strong shower. We didn't have a great deal of interaction with the staff but the guy on reception and restaurant staff were helpful and friendly Whilst there were a number of places to eat close to the hotel, we chose to have a pre dinner drink and our evening meal in the hotel restaurant. The fish soup and chicken stew were tasty and the three course menu for €30 included a reasonable bottle of Rioja - so all in all, pretty good value for money.
Bri
juni 2024
this hotel is in an amazing location on the river in an upmarket area. the terrace was a wonderful place to relax and the staff super friendly and helpful. the area itself is worth exploring with lovely walks along the river, restaurants, cafes and shops. we also taxied into Biblao for the guggenheim and old town visit. Bilbao is a beautiful, clean and safe city to visit with a lovely vibe. This hotel was a lovely end to our holiday, assisted with onsite secure parking and we felt exceptionally well looked after. Also good location for being close to the ferry port.
David
september 2024
Location: The hotel is in the suburbs of Bilbao (Portugalete), so it is a little bit far (20 min) from the centre of the town although there is an easy way (train or metro) to reach the town. Room and View: Our room was in front of the bulding with an exceptional view to the river. If it was behind (without view) we do not think that the stay is valuable for money.
Georgia
juli 2024
The room was comfortable, the hotel offers free tea and coffee facility. Menu in restaurant was limited. Staff is friendly and the room was clean. A big football match was on that night so there was plenty of animation around the town. However we did not hear any noise during the night. Bathroom is superb with 2 shower heads, toilet and a bidet!! Lovely supply of toiletries and toothbrush. Just 15 minutes away from the ferry terminal, really handy and no traffic on the way.
Brigitte
april 2024
The location of this hotel is exceptional with rooms overloking the river. The staff were all superb, but particular thanks go to the wonderful man at reception who checked us in and who couldn't have been more helpful. In addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed were bar managers on different nights. The srevice we received from them was second to none. We loved Bilbao too and would recomment a trip to the magnificent Gugenheim Museum.
Annette
oktober 2023
Really friendly staff. We were upgraded to a better room on request as my wife wasn't feeling well. There is a restaurant in the hotel which is handy in the event that you want to stay put for an evening. Free coffee and hot chocolate available in what looks like an old confessional! Real quirky touch. Location just beside the hanging bridge means you can cross the river to the flatter and more upmarket side easily. A handy stopover for Ferry passengers. Parking available under the building. Would use it again before catching Ferry.
Rory
november 2023
A very comfortable hotel, close to the ferry port! Nice views of the river from the bedrooms. The underground car parking was great as our car was full of luggage, and we didn't want to risk parking on the street. The staff were so nice and very helpful. We would definitely stay here again!
Greg
januari 2025
The hotel was in a superb location, right on the river. Excellent breakfast as well, which was included. I would definitely stay here again. It was spotlessly clean, and all the staff we came into contact with, were very pleasant, polite and courteous.
Janet
augusti 2023
Beautifully modernised, large bedroom with good air con. Garage underneath was handy as was the pool and terrace as it was very warm for early May.
Ian
maj 2023
We were 3 friends staying in one room of this lovely boutique hotel on our last night in the Basque Country. We enjoyed getting a taste of the seaside towns near Bilbao, and this hotel is perfectly located for exploring the area of Portugalete and Getxo and beyond. While our corner room looked over the street at the back of the hotel, we did have a very nice view of the Puente Colgante from part of our terrace, which we enjoyed. The room was very nicely decorated and the bathroom was well appointed. Everything was very clean. We did not have breakfast at the hotel, but the restaurant/dining area looked nice. The hotel staff were very friendly and helpful.
Michele
maj 2023